Back to TMCnet Videos
LIST OF VIDEOS MATCHING THE KEYWORD "voice of customer"
How Calabrio is Redefining Workforce Optimization
Tom Goodmanson, president and CEO of Calabrio, discusses big data, call center, workforce optimization, speech analytics and the voice of customer at ITEXPO Miami.
Tags:
Calabrio
,
workforce optimization
,
voice of customer
,
big data
02/04/2013